Terms for using Hotel Lobby AI and its video credits
2026/10/19
Version 1.1 · Effective October 19, 2026 · Last updated October 19, 2026
These Terms of Service ("Terms") govern your use of Hotel Lobby AI at https://hotellobby-ai.video (the "Service"). In these Terms, "Hotel Lobby AI," "we," and "us" refer to the provider of the Service under the Hotel Lobby AI brand.
By creating an account, generating a video, or purchasing credits when purchases become available, you agree to these Terms and our Privacy Policy. You must be at least 18 years old and have authority to accept these Terms for yourself or any organization you represent. If you do not agree, do not use the Service.
Hotel Lobby AI lets users upload two photos and generate a short AI video. Available video duration, resolution, credit cost, and other options are shown in the Service. Generation is a digital service; results and processing times may vary.
The generation workflow uses the nano-banana-2-1 image model and minimax-h3/reference-to-video video model through Kie.ai. Third-party AI, content safety, payment, and hosting providers may process information needed to operate the Service. We may change providers or models as the Service evolves and will update this disclosure when we do.
You must provide accurate account information, keep your login credentials secure, and remain responsible for activity under your account. Do not share your credentials with others. If you suspect unauthorized access, contact support@hotellobby-ai.video.
Video generation uses credits. The number of credits required depends on the duration and resolution selected and is shown before you submit a generation request. Credits may be reserved while a request is being processed. If a generation attempt fails or an eligible queued task is cancelled, the corresponding credits are returned after the outcome is confirmed. Credits used for a completed generation are not returned merely because you dislike the result.
The pricing section describes planned one-time credit packages. Credit purchases are not yet available on the Service. When purchases open, the package contents and total price shown at checkout will govern that purchase. Purchased credits do not expire while your account remains active.
Each credit package purchase, once enabled, will be a separate one-time transaction. By confirming a purchase, you authorize the amount displayed at checkout. These credit packages do not automatically renew or automatically recharge your account.
Payments for these packages are planned to be processed by Waffo Pancake. Applicable taxes and the final amount payable will be displayed at checkout. We do not ask you to enter your full payment card number on our own website.
You can request account deletion through your account settings. If you have unused purchased credits, contact support@hotellobby-ai.video before deleting your account so we can address any outstanding issue. Once an account is deleted, its credit balance is no longer accessible. Any rights that cannot be excluded by applicable law remain unaffected.
Credit package purchases are generally final. We do not offer a blanket refund period for unused credits, and credits used for completed generations are not refundable. We will refund a duplicate charge caused by a billing error and address cases in which we cannot provide the purchased service, as well as any refund required by applicable law.
A failed generation is handled by returning the corresponding video credits as described in Section 4; it does not automatically create a cash refund. To request a monetary refund or report a billing error, email support@hotellobby-ai.video with your account email, transaction identifier if available, and a description of the issue. We will review the request and tell you the outcome and, where a refund is due, the processing method.
If you believe a charge is incorrect, please contact support@hotellobby-ai.video so we can investigate. This request does not limit any right you may have to contact your payment provider or bring a claim under applicable law.
You retain the rights you have in the photos and other material you upload. You must own that material or have permission from every person depicted and every relevant rights holder. You grant us a limited, non-exclusive permission to process, store, moderate, and transmit it as needed to provide and protect the Service, including through our service providers.
Subject to these Terms, you may download and use your generated videos for lawful personal or commercial purposes. This permission does not transfer rights in another person's likeness, music, trademarks, copyrighted works, or other third-party material. You are responsible for obtaining any additional rights required for your intended use. AI output may not be unique or eligible for copyright protection, and we do not guarantee a particular result.
This section applies to photos you upload, the prompts used in the generation workflow, intermediate images, and generated videos. The Service does not currently accept user-written prompts or audio uploads. You remain responsible for how you use or share a downloaded video.
Upload only your own photos or photos for which every identifiable person has expressly authorized this use. You must also have the rights needed to upload any other material in the photo. Do not upload another person's photo without their permission. Consent to use a photo does not permit any content prohibited below.
You must not use the Service to create, request, or distribute any of these six categories of content:
You must also not use the Service to promote terrorism, extremism, genocide, or the creation of weapons of mass destruction; spread deliberate misinformation; commit fraud or spam; invade privacy or publicity rights; bypass safety checks; interfere with the Service; scrape it at scale; or use its inputs or outputs to develop a competing AI model without our written permission. Do not present AI-generated content as human-made when doing so would deceive others. Identify a generated video as AI-generated when needed to prevent deception or when applicable law requires it.
Before generation, SeeAPI checks each uploaded photo separately with nsfw-filter, and Waffo Pancake Prompt Sift checks the Service's image and video prompts before they are sent to the generation models. Before a completed video is made available, SeeAPI checks it with video-nsfw-filter. A rejected or unavailable required check prevents the affected generation stage or video result from being released. These automated checks cover the risks assessed by those tools; they cannot identify every violation of this policy. We also review reports sent to the contact address below.
Report suspected violations, including child safety concerns, impersonation, or infringement of your rights, to support@hotellobby-ai.video. Include the task ID if available, a description of the concern, and information that helps us identify the content. Do not attach suspected illegal child sexual abuse material to an email. We review reports, may request further information, and handle reporter information under our Privacy Policy. We do not promise a fixed response time.
If you believe we incorrectly rejected content or restricted your account, you may appeal through the same email address. Include your account email, task ID if available, and the reason you disagree. We will review the available information and respond with our decision.
Depending on the violation and the tools available, we may reject a generation request, send a warning, restrict access, or temporarily or permanently ban an account. We may report suspected illegal conduct to relevant authorities where appropriate or required by law. Requests to delete stored content are handled as described in our Privacy Policy. These measures do not imply that every prohibited category is detected automatically. A report does not guarantee removal of a video.
Our Privacy Policy describes how personal information is handled. Uploaded photos and generated content may be processed by third-party providers to generate and moderate videos. Payment information is processed by the payment provider when purchases are available. Consult the Privacy Policy for further information about data handling and retention.
To the extent permitted by applicable law, the Service is provided "as is" and "as available." We do not guarantee uninterrupted availability, a particular generation time, accuracy, originality, or fitness of AI output for a particular purpose. Do not treat generated content as professional legal, medical, financial, or other advice.
To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive losses arising from use of the Service. Our aggregate liability under these Terms is limited to the amount you paid us for the Service during the 12 months before the event giving rise to the claim. This limitation does not exclude liability or consumer rights that cannot lawfully be excluded.
We may restrict or suspend access for serious violations of these Terms, suspected fraud, security threats, or legal requirements. You may stop using the Service at any time and use the account settings to request deletion. If we discontinue a paid service that you have purchased and cannot provide, Section 7 applies.
Please contact support@hotellobby-ai.video first about a complaint or dispute so we can try to resolve it. Nothing in these Terms removes rights or remedies provided by applicable law.
We may update these Terms. For material changes, we will provide notice through the Service or by email at least 14 days before the changes take effect, unless a shorter period is required for security or legal reasons. Your continued use after the effective date of an update means you accept the updated Terms. If a provision is unenforceable, the remaining provisions continue to apply.
For customer support, billing, refunds, privacy, security, or legal questions, contact support@hotellobby-ai.video.
Hotel Lobby AI · https://hotellobby-ai.video · Version 1.1 · Effective October 19, 2026